Customer Cases

Xiamen Sungiven Food Co., Ltd. (hereinafter referred to as 'Sungiven') is a food chain enterprise that promotes its own brand products, builds its own retail channels, and controls its supply chain. It mainly involves food retail and wholesale, food import and export, e-commerce, and other business areas, with its core business being food retail in chain supermarkets.

 As of May 8, 2021, Sungiven Food has opened in Xiamen, Shenzhen, Dalian, Quanzhou, and Vancouver, Canada: 140 community fresh supermarkets (including 5 dining integrated areas and multiple dining stalls), 27 convenience stores, and 6 e-commerce front warehouses, with a total of 173 stores in various industries.

Sungiven started cooperating with HEADING in 2015, launching products such as HEADING HDPOS3/HDEC/HDCARD/Poly Service.As Sungiven's business expanded, the management needs became increasingly complex. In 2021, HEADING specifically upgraded the system for Sungiven. Through the HEADING H6 multi-organizational structure support, the previously separately managed companies in Xiamen and Shenzhen were integrated into the system for centralized management, simplifying inter-company business operations and achieving system tracking; the combination of 'light catering operation middle platform + Android cashier terminal + WeChat mini program' seamlessly integrated with the catering management system and ERP system, meeting Sungiven's needs for unified cash collection across multiple business stalls.

• 1. The restaurant management system, which combines 'light catering operation mid-platform + Android cashier terminal + WeChat mini-program', seamlessly integrates with the ERP system, eliminating the complex operations of managing two separate systems previously. The light catering system supports granularity down to the level of temperature, sweetness, and additives for individual items. Once the consumer places an order, it automatically dispatches the order to the corresponding work area, enhancing cashier efficiency and reducing error rates; The consumer orders, and it automatically dispatches the order to the corresponding work area, enhancing cashier efficiency and reducing error rates;

• 2. On top of cashier operations, it provides a membership transfer service that interfaces with Yuan Chu's self-developed membership sys- tem. It connects Yuan Chu's store JPOS cashier terminal, self-service cashier terminal, light catering APOS cashier terminal, and mini-program terminal for membership rights and coupon usage, achieving unified cashier operations and management;

• 3. In store operations, the use of mobile store management allows the front warehouse to handle all store business with a handheld terminal, enhancing the operational experience and work efficiency of store staff;

• 4. In terms of promotional capabilities, while the promotional model maintains clear and easy-to-maintain rules for overlapping or stacking discounts, it of- fers a variety of promotional methods, such as low-price giveaways, and discounts on the second item within a specified product range;

• 5. In terms of internal collaboration, H6 establishes a messaging channel with Enterprise WeChat, securely, timely, and effectively transmitting internal business data and reminder messages, changing the inefficient and error-prone manual data checking and sending. The system schedules specific data to be pushed to the corresponding employees' Enterprise WeChat, greatly enhancing internal interaction efficiency.